Service Built Around Continuity and Customer Care
We pride ourselves in maintaining transparency across all services delivered to our clients and provide unmatched customer service through state-of-the-art technology deployment.
Our Service Commitments
Directly derived from our corporate operating principles to keep your business connected, secure, and productive.
24/7 Monitoring
Round-the-clock network monitoring and technical support from our dedicated Network Operations team.
Local Field Support
On-site engineers available across our regional service footprint in Karnataka for hands-on deployment and rapid resolution.
Faster Issue Response
Customer care and local engineering teams structured to reduce service turnaround time and resolve incidents proactively.
Scalable Infrastructure
Seamless bandwidth expansion and infrastructure upgrades engineered to support your changing business growth.
Clear Service Commitments
Formal SLA-based enterprise broadband (>98% uptime) and dedicated private line options (@99.5% uptime) with auto-failover.
Clear Service Level Commitments
Formal uptime commitments and technical parameters tailored to enterprise business criticality.
| Service Option | Network Model | Uptime SLA | Bandwidth Model | Support Turnaround |
|---|---|---|---|---|
| Internet Leased Line (ILL) | 1:1 Dedicated Private Line, Multiple Gateway Carrier Infrastructure | @ 99.5% Uptime | Symmetric, up to 10 Gbps (towards spectrum pairs) | Dedicated 24x7 Enterprise Support, Minimal Turn-around-time |
| Enterprise Broadband | Distributed Managed Network, Dedicated Access from Near POP | > 98% Uptime | Flexible & Symmetric, Unlimited Data (No Cap) | Minimal Turn-around-time for On-site service support |
| Point-to-Point Link | Private Dedicated Circuit (Data Center to Sites / Head Office to Branch) | High-Availability Dedicated | Symmetric or Asymmetric Configurable | Dedicated Account Engineering Support |
| Campus WiFi | One Scalable, Easily Managed Network (Ubiquiti / MikroTik) | Campus-Wide High Reliability | One Internet Connection Serves Whole Campus | Local Support, Custom Designed for Your Needs |
Local Engineering on the Ground
Unlike remote call centers, Virtual Networks deploys on-site field engineers across Karnataka to guarantee hands-on technical resolution.
Our regional technical deployment spans Bangalore and diverse territories across Karnataka, ensuring prompt physical dispatch for hardware replacements, fiber splicing, access control calibration, and scheduled preventive maintenance.
